So I got this mail back from Starbucks Customer First team.
Thank you for sending the email, unfortunately it came without the attachments.
However, I was able to find a co-worker with Strarbucks App and was able to see the incorrect message you were referring to.
I apologise for this inaccurate message, and I have added 35 Stars to your account.
Please be assured that our MSR programme team is working on resolving this issue.
... ... ...
Once again, thank you for getting in touch and we look forward to welcoming you into your local store soon.
That looks like an admission of guilt to me. So I urge you all to tell Starbucks that they are wrong and give you back your Stars.
Call the customer support line and ask for them back.
If you would like to speak to our customer care team, you can call us on 020 8834 5050 - We're here to help Monday to Friday 8:30 to 17:30.
Have a nice day! ;o)