GSX are looking for a Junior Support Analyst in UK

I am currently recruiting for the following position in the UK. If this could be you, or someone you know, then please apply with your CV/Resumé to tclark at gsx dot com

Job Title Junior Support Analyst
Location  Farnborough, Hampshire. UK
Description Junior Support Analyst wanted for rapidly expanding Collaboration Software management vendor.

The role will involve Post Sales technical support, working with customers to identify and resolve issues and also working with development in identifying and resolving any code issues.

GSX's suite of products operate across multiple collaboration technologies and in many disparate architectures so this is a very challenging technical role with exposure to multiple environments and technologies.

The successful candidate will be required to work closely with customers, support team, sales team and development team to ensure that customer expectations and product quality is upheld to the highest possible quality.

Roles and Responsibility
  • Closely monitoring all inboud tickets, managing all customer communications through resolution
  • Work closely with account management, senior technical services team and Development team to identify and resolve issues
  • Ability to work alternate hours as needed
  • Knowledge of Microsoft Windows operating system
  • 1-3 years experience with any of the following
    • IBM Domino / Lotus Notes, Traveller, Quickr, Sametime
    • Blackberry, RIM
  • Microsoft Exchange Messaging, a bonus but not required.
  • French an advantage
  • German an advantage
  • Spanish an advantage
  • Able to monitor and rapidly resolve issues in a an Exchange and Blackberry Server environment
  • Soft Skills
    • Conscientious and dedicated work ethic
    • Methodical and logical thinker
    • Autonomous self managing and self starter
    • Experienced in handling difficult or sensitive issues
  • Any of the following accreditation's would be highly desirable: IBM Specialist Microsoft MCP Blackberry Certified Support Specialist Blackberry Certified Systems Administrator